Effective Date February 17, 2021
Last Updated February 17, 2021
The Information We Collect and How We Collect It
The information we collect, and how we use it, depends on the context of your interactions with us, the choices you make, and the Services and features you use.
Information You Provide to Us Directly
You may choose to provide certain information to us when you use the Services. The categories of information we collect through this method are summarized below
We collect Personal Information that you submit to us through contact forms that we make available through the Services to inquire about the Services and to request support for your use of the Services. This information may include Personal Information such as your name, your email address, your state of residence, and any information you submit as part of your inquiry or request.
If you represent a cause or a business, the information you provide may also include the name of your organization, your role in the organization, and any other information you submit as part of your inquiry or request.
User Account Information
When you register to create an account and become a “Registered User” of the Services to view and purchase offers we make available through the Services, we will ask you to provide your email address and create a password to access your account.
We will also ask you to select a local cause to benefit from your purchases through the Services, and will collect information you submit to search for and select a cause, which may include your city, zip code, and/or cause name.
Order and Payment Information
If you make a purchase through the Services, we will collect the details of your order and any information necessary to fulfill it, such as your mailing address and telephone number, and your payment and billing information, including information such as your payment card number, expiration date, and security code.
Your payment and billing information are processed by a third-party payment processor. MemberHub does not store payment card details, and no one in our company has access to your payment card or other billing or financial account information.
Cause and Business Account Information
If you use the Services on behalf of a cause or business, we will ask you to set up an account. The information we collect to set up your cause or business account may also include your contact details such as your name, email address, and telephone number; the name and address of your cause or business and a description of your cause or your business’s products and services; and your payment account details to facilitate the collection and receipt of payments associated with transactions made through the Services.
Information We Collect Automatically
We collect certain information automatically when you use the Services. This information may include technical information about your computer, device, hardware, or software you use to access the Internet or the Services, such as Internet Protocol (“IP”) address or other transactional or identifier information for your device (such as device make and model, information about device operating systems and browsers, or other device or system-related specifications); usage information and statistics about your interaction with the Services, which may include the URLs of the pages that you have visited, URLs of referring and exiting pages, page views, time spent on a page, number of clicks, the application you used, how long you used the application and when, and other usage statistics; information that facilitates a safer and more personalized experience, such as user identification information, saved preferences, and device identifiers or usage information for authentication and fraud prevention purposes.
We may also collect information about your location, including your approximate location, which we may derive from device information such as your IP address, and, if you agree, more specific location information that is provided through the GPS functionality on mobile devices used to access the Services. We will use this location information to customize the Services, including offers that are shown to you when you use the Services.
When you launch any of our Services from a mobile device, we also collect your device type, the unique device ID for your mobile device (“Device ID”) and IP address, if applicable. We use the Device ID to make it possible to authenticate and understand use of our Services.
How We Use Your Information
We may use information that we collect about you or that you provide to us, including any personal information, for the following purposes:
responding to your inquiries and fulfilling your requests;
operating, developing, and improving the Services;
Providing you with interest-based ads, push notifications, communications, and offers for products and services from us and the businesses and causes with whom we work, including based on your precise geolocation;
facilitating and fulfilling orders and processing payments;
performing our obligations under our agreements with businesses and causes, including billing and collections;
providing support for your use of the Services;
communicating with you about the Services, including about updates, alerts, reminders and other administrative and transactional matters, including on behalf of our business partners;
analyzing usage trends and measuring the effectiveness of the Services and our advertisements and communications;
performing analytics and conducting customer research;
complying with legal or regulatory requirements, judicial process, and our company policies (including due diligence and contracting activities);
evaluating or conducting a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our business, assets or stock; and
for any other purpose that you may authorize or direct at the time we collect your information.
We may also use your personal information to create anonymous or aggregated information that does not, and cannot be used to identify you, and use such information for any lawful purpose.
How We Share Your Personal Information
To accomplish the purposes set out above, we may disclose your information to third parties that may include:
our subsidiaries and affiliates;
contractors, service providers, and other third parties we use to support our business and the Services, including our payment processors;
the businesses that make offers available through the Givebacks platform, when you purchase their offers;
other businesses and organizations with whom we partner to operate co-branded electronic storefronts and subdomains that we operate together with, or on behalf of, those businesses or organizations (“Affiliate eStores”), when you visit or purchase offers through those Affiliate eStores;
other users of the Givebacks platform, if you submit reviews or comments on Givebacks offers to the Services;
a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our business, assets, or stock;
third parties to whom we believe disclosure is necessary or appropriate to protect the rights, property, or safety of us, our clients, or others; and
any other parties with your consent or at your direction, such as when you use any features we make available within the Services to share information about our offers and your purchases through social media platforms.
We may also disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We also collect information about your use of the Services through tracking technologies such as cookies and web beacons. A “cookie” is a unique numeric code that is transferred to your computer to track your interests and preferences and to recognize you as a return visitor. A “Web beacon” is a transparent graphic image placed on a website, email, or advertisement that enables the monitoring of things such as user activity and site traffic.
The information third parties collect through cookies and web beacons may be linked to your Personal Information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
Use of Services by Children
MemberHub does not knowingly collect information from, or provide any of our Services to, children under the age of 13. Nor do we target our Services to children under these ages.
IF YOU ARE UNDER 13 YEARS OF AGE, THEN PLEASE DO NOT USE OR ACCESS THE SERVICES AT ANY TIME OR IN ANY MANNER.
If you are the parent or legal guardian of a child under 13 who has used the Services, then please contact us at support@MemberHub.com to have that child’s information deleted.
Your Choices Regarding Your Personal Information
We provide you with choices regarding your Personal Information.
You can browse our websites without registering or directly submitting any information to us. We may collect some limited information automatically, as described above.
You may opt out of receiving our email messages by using the unsubscribe links provided in those messages. You can also manage your communications preferences on your account profile page.
As a Registered User, you may review, update, or delete information within your Profile through the Services by logging into your account. You may also email us at firstname.lastname@example.org to request to review or make changes to other Personal Information that we have collected about you, or to request that we delete your Personal Information. We will use commercially reasonable efforts to honor your request unless otherwise required to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Terms of Service and take other actions permitted by law.
Links to Other Websites; Affiliate eStores and Subdomains
Our Services may contain links to other websites and online services. If you choose to click on an advertisement or another third-party link, you may be directed to that third party’s website or service. The fact that we link to a third-party website or service is not an endorsement or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third-party websites or services. These other websites or services may place their own cookies or other files on your computer or mobile devices, collect data or solicit personal information from you. Other websites and services follow different rules regarding the use or disclosure of the personal information you submit to them. We encourage you to read the privacy policies or statements of the other websites and services you use.
If you are located outside the United States and choose to provide Personal Information to us, we transfer Personal Information to and process it in the United States. Your use of the Services and submission of Personal Information to us represents your agreement to that transfer.
Your California Privacy Rights
California’s “Shine the Light” law, S.B. 27, California Civil Code Section 1798.83, permits California residents who have an established business relationship with us to request certain information regarding our disclosures of their personal information (as defined by that law) during the preceding year, if any, to third parties for those parties’ own direct marketing purposes. If you are a California resident who has an established business relationship with us and wish to exercise your rights under that law, please send your written request by mail to MemberHub, Inc., 3041 Farrior Road, Raleigh, NC 27607.
California residents under the age of 18 who are Registered Users of the Services may request and obtain removal of content or information they post on the Services. Such request for removal does not ensure complete or comprehensive removal of the content or information posted on the Services. To receive instructions on how to request and obtain removal of content or information posted on the Services, please contact us at support@MemberHub.com
If you have any questions about these privacy policies or information practices, please contact us by email at support@MemberHub.com, or by mail at MemberHub, Inc., 3041 Farrior Road, Raleigh, NC 27607.